MARCO POLO OPERADORES S.A. DE C.V., under the registered trademarks of Mexitours, MEXITOURSONLINE, MARCO POLO OPERADORA WHOLESALER, LEEMBA and branches; located at Marte 95-2, Col. Guerrero, Cuauhtémoc, CP 06300, Mexico Distrito Federal and internet portal www.mexitours.com.mx is responsible for the use and protection of your personal data.
How to contact us?
You can send an email to the owner of ARCO (access, rectification, cancellation and opposition), responsible for the care and handling of your data to the following email; avisodeprivacidad@mexitours.com.mx
For what purpose do we collect and use your personal information?
Your personal data will be used for the following purposes:
• Confirmation of identity and address.
• Make bank transfers charges for services you have requested and authorized.
• Provide the services you have requested.
• Report changes or new services that are related to the contracted or purchased by the customer.
• To comply with obligations to our customers.
• Evaluate the quality service we provide.
• Conduct internal research on consumer habits.
• Sending advertising.
• market research.
• To safeguard your security in our facilities
What personal information do we get and from where?
For the purposes outlined in this privacy notice, we may collect your personal data in different ways: when you provide them to us directly; when you visit our website or use our online services, social networks, surveys, surveillance system with video cameras and when we get information through other sources that are allowed by law.
Personal information we collect directly
We collect personal data directly when you provide it to us due to the provision of a service. The data we collect this way:
• First name
• Address
• Phone
• Sex
• Age
Personal information we collect when you visit our website or use our online services:
Banking information when making a purchase.
• Cardholder name
• Card number
• Expiration date
• Security code
• Type of card Visa / MasterCard
Data we collect in order to give access to our online tariff, www.mexitours.travel
• First name
• Username
• Company
• Business name
• Company Type: Wholesale / Retail
• Country
• City
• Address
• Province
• Number
• Zip Code
• Phone (with area code)
• Web page
Personal data collected through other sources
We may collect information about you from other sources allowed by law, such as telephone or work directories. The data we obtain by these means can be:
• Name and surname
• Address
• Phone
Sensitive personal data
Please note that to fulfill the purposes set out in this privacy notice, sensitive personal data such as those related to: fitness, health, disability and medical records, banking information will be collected and processed. We promise that the information will be treated with the strictest security measures to ensure confidentiality. This process is essential for Mexitours (Marco Polo Operators S.A. DE C.V.) in order to generate the service, you are requesting, so we ask for your acceptance of the management of such data.
How can you limit the use or disclosure of personal information?
You can stop receiving promotional e-mail messages by following these steps: Send an email to the following address avisodeprivacidad@mexitours.com.mx in Spanish where you indicate your request and the necessary data such as full name (name or names and last name or last name), attaching a scanned image of the official identification, telephone and physical or electronic address for notification purposes related to the case. For any questions or doubts, call telephone (+52) 55 55.83.55.33, Ext 107, with the responsible ARCO, this information will be protected under the same law.
How to access or correct your personal data or cancel or oppose its use?
You have the right to access your personal data we possess and the details of their management and to correct them if they are incorrect or incomplete; cancel them if you consider they are not required for any of the purposes outlined in this privacy notice, when they are being used for purposes not accepted or the contractual relationship or service has finished, or object to the processing thereof for specific purposes. The mechanism that has been implemented for the exercise of such rights is through the filing of the application by sending an email to the following address in Spanish avisodeprivacidad@mexitours.com.mx where you indicate your request and needed data such as; full name (name or names and surname or surnames), attaching a scanned image of the official identification, telephone and physical or electronic address for notification purposes related to the case, for any questions call telephone (+ 52) 55 55.83.55.33, Ext.107 with responsible ARCO, this information will be protected under the same law. The deadline to take care of your application is 10 working days and we will inform you about the origin of it through the media that you provided to notify.
How can you revoke your consent to the processing of the data?
At any time, you may revoke the consent given to us for the processing of personal data, in order to stop making use of them. For this, you must make your request by sending an email to the following address in Spanish avisodeprivacidad@mexitours.com.mx where you indicate your request and the necessary data such as full name (given name and surname or surnames) attaching a scanned image of the official identification ( telephone and physical or electronic address for notification purposes related to the case, for any questions or doubts, call telephone (+52) 55 55.83.55.33, Ext.107 with responsible ARCO. This information will be protected under the same law. The deadline to meet your application is 10 working days and we will inform you about the origin of it through the media that you provided to notify.
Your data can travel to another country or be shared with others:
When you are requesting the process of a visa and the exceptions provided in Article 37 of the Federal Law on Protection of Personal Data Held by Private Parties as well as to make this transfer in the terms that secures the act:
• When the transfer is necessary for the prevention or the medical diagnosis, the provision of health care, medical treatment or the management of health services.
• When the transfer is made to societies controllers, subsidiaries or affiliates under the common control of responsible, or to a parent or to any society of the same group of responsible that operate under the same processes and internal policies.
• When the transfer is necessary by virtue of a contract concluded or to be concluded in the interest of the holder, by the controller and a third party.
• When the transfer is necessary or legally required to safeguard a public interest or for the enforcement or administration of justice.
• When the transfer is necessary for the establishment, exercise or defend a right in judicial proceedings.
• When the transfer is necessary for the maintenance or enforcement of a legal relationship between the head and the head.
Use of cookies web beacons and Links to third party sites.
Cookies are text files that are automatically downloaded and stored on the hard disk of the computer of the user to navigate to a specific web page, that allow to remind the Internet server some data about this user, including their preferences for the display of pages on that server, username and password. For its part, web beacons are images inserted into a Web page or email, which can be used to monitor the behavior of a visitor, as to store information on the user’s IP address, duration of interaction in this page and the type of browser used. We inform you that we use cookies and web beacons to obtain personal information from you, such as the following:
• know the last time you visited our web site
• know the number of visitors.
• identify their consumption habits
These cookies and other technologies may be disabled. There are various sites in our Internet site that can connect with other web sites that do not operate under the privacy policies of the site. When you connect to other web sites, the privacy practices of our Internet site as well as the present notice no longer have validity. We invite users to review the privacy policies as well as the corresponding warning of each site before disclosing any personally identifiable information.
Modifications to the privacy notice
This privacy notice may have future changes, if so you will be notified in a timely manner through an email or in the warning section of the privacy of this web site.
To whom can you file complaints and denunciations by improper processing of personal data?
If you believe that your right to protection of personal data has been injured by some conduct of our employees or our actions or responses, presumed that in the treatment of your personal data there is any violation of the provisions laid down in the Federal Law of Protection of Personal Data in the possession of individuals, you may file a complaint or denunciation before the INAI, for more information visit www.inai.org.mx
Last date of update: January 2023.